Frequently Asked Questions

Everything you need to know about shopping with Bilstein.

What is Bilstein's shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return an item?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Bilstein, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable production methods to minimize our environmental footprint.

Can I track my order status?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.